Refund & Cancellation Policy

Last updated: 2026

1. Cancellation

Customers may cancel a booking up to 24 hours before the scheduled start time for a full refund. Cancellations within 24 hours may incur a 25% cancellation fee.

2. Refunds

If a verified maid is not available within 48 hours of booking, you are eligible for a full refund. Refunds are processed within 5-7 business days to the original payment method.

3. Replacement Guarantee

If you are not satisfied with your assigned maid, we will provide a free replacement within 48 hours. No additional charges apply for the first replacement.

4. Partial Refunds

For ongoing monthly services, partial refunds may be issued for unused days on a pro-rata basis, subject to a minimum 7-day notice period.

5. Contact

For refund requests or inquiries, email us at info@maidpool.com or call +917483959021.